1. Company Background & Product Advantages
A: Our factory was founded in 2013, specializing in the R&D, design, and production of modern, stylish, high-quality office furniture. Our product range includes staff desks, filing cabinets, manager desks, conference tables, training tables, office sofas, office chairs, and fully customized cabinetry (e.g., complete office space solutions). Our customization services have no minimum order quantity (MOQ), flexibly meeting distributors' needs.
A: We offer two series: cost-effective and premium luxury, with quality comparable to international renowned brands. Adhering to the principle of "using premium materials generously," we enforce strict quality inspections from raw materials to finished products and provide warranty commitments to eliminate customer concerns.
A: We support full-category customization (including dimensions, materials, colors, functions, etc.) with no MOQ restrictions. Many high-end furniture distributors choose us after their partner factories refuse small-batch customization, as we flexibly accommodate diverse demands.
2. Product Display & Communication Support
A: We provide comprehensive product catalogs and a professional design team:
Product Design Drawings: Customize individual item appearances based on client needs.
Space Design Drawings: Offer free office space layout planning (e.g., open-plan work areas, conference rooms).
Feel free to contact our sales team anytime for case references.
A: For high-intent clients, we support international air freight delivery of color swatches (e.g., fabrics, wood, metal accessories) to ensure precise matching. Sample costs are negotiable, with partial refunds upon bulk orders.
3. Logistics & Packaging Solutions
A: We use layered protective packaging:
Standard Products: Bubble wrap + corner protectors + reinforced cartons.
Fragile/Large Items: Wooden frames or full wooden crates for moisture and impact resistance.
Custom Cabinets: Modular packaging with independent protection for easy assembly.Our partnered international freight forwarders track shipments全程 (full-process tracking) to minimize risks.
A: We collaborate with professional international freight companies to provide end-to-end export sea freight services (including customs clearance, insurance, and door-to-door delivery). Costs are negotiated based on product volume, weight, and destination, supporting trade terms like FOB/CIF.
4. Payment & After-Sales Service
A: We hold international payment accounts and support mainstream foreign currency settlements (USD, EUR, etc.). Payments can be made via wire transfer (T/T), letter of credit (L/C), etc., ensuring secure and efficient transactions.
A: For overseas clients, we offer free repair guidance or replacement services (for non-human damage) during the warranty period. If damage occurs during shipping, we assist with logistics claims and prioritize reshipping to minimize operational losses.
5. Service Responsiveness & Language Support
A: Reach us via Alibaba.com messages, email, or WhatsApp/WeChat. Our English-speaking sales team replies within 2-4 hours, with complex issues resolved within 48 hours.
6. Value-Added Services
A: Absolutely! Our design team creates paid 3D spatial renderings based on your site dimensions, functional requirements, and budget, helping you efficiently realize your ideal office environment.
A: We’ve served hundreds of overseas distributors and enterprise clients across high-end office buildings, schools, hospitals, and more. Contact our sales team for case studies or check the "Customer Reviews" section on our Alibaba store.
A: Yes, we offer comprehensive customization services including:
Metal Hardware Processing: Custom of table frame size/color, hardware components.
High-Density Melamine Board Solutions: Precision cutting, edge banding, and finishing for particle boards (e.g., for cabinets, desks).
MDF Product Expertise: Design and production of MDF items with wood veneer surfaces and spray-painted finishes (e.g., doors, panels, decorative elements).Our advanced machinery and skilled technicians ensure high-quality results tailored to your specifications.