FAQ

Q1: When were you founded? What's your main business?

A: Since 2013. We design and produce modern office furniture: staff desks, filing cabinets, manager desks, conference/training tables, sofas, chairs, and full custom solutions.

Q2: What's your product positioning and quality guarantee?

A: Two series: cost-effective and premium luxury. Quality comparable to top international brands. Strict QC from raw materials to finished products. Warranty included.

Q3: Do you offer customization? Any MOQ?

A: Full customization (size, material, color, function) with no MOQ.

Q4: How can I view products or get drawings?

A: We provide catalogs and free design services (product and space planning). Contact sales for case references.

Q5: Can you send samples or color swatches?

A: Yes, we air freight swatches to serious clients. Sample costs are negotiable and refundable with bulk orders.

Q6: How do you ensure safe packaging?

A: Standard: bubble wrap + corner protectors + reinforced cartons. Fragile items: wooden frames/crates. Custom cabinets:

modular packaging.

Q7: Do you support sea freight? How are costs calculated?

A: Yes, we offer sea freight (FOB/CIF). Costs based on volume, weight, and destination.

Q8: What payment methods do you accept?

A: USD, EUR, etc. via T/T

Q9: What's your after-sales service?

A: Warranty covers free repair guidance or replacement for non-human damage. We assist with shipping damage claims.

Q10: How can I contact you? What's your response time?

A: Via Alibaba, email, WhatsApp/WeChat. English team replies within 2-4 hours.

Q11: Can you help with office space planning?

A: Yes, we offer paid 3D rendering services.

Q12: Do you have reference cases?

A: Yes, we've served hundreds of overseas clients. Contact sales or check our Alibaba reviews.

Q13: What customization capabilities do you have?

A: Metal hardware (size/color), melamine board processing, MDF products with veneer/paint finishes.